Commonly Available Job Positions at Limcan Walker/Certified Service Experts Heating & Air Conditioning in Whitby General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, steers sales, and provides leadership to all personnel and processes for the center. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve issues, and confirm complete customer satisfaction. The Service Technician also recommends products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also completes installation and service on IAQ equipment and products, as well, and has the expertise to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist handles customer inquiries, concerns, and billing issues with the highest degree of consideration and professionalism to resolve customer issues with a same-call resolution. The Customer Service Specialist is also charged with helping with day-to-day function of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following approved radio and pager processes, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also corresponds with the customer to confirm the customer is informed of scheduled appointments, answer queries, and to help resolve concerns. The Dispatcher effectively plans and routes the most ideal technicians following established company procedures.